Pros: I like that it’s intuitive to operate from the backend as well as for the customer.
Cons: I don’t like the limited export log features.
– Justin Oliver, www.freebord.com
Pros: Big Commerce has many good features and plug-in apps for small and home business. Seamless integration with many major credit and shipping providers. It’s very easy for the layperson to set up and go! Pick your theme, shipper, and payment provider, then plug in some images and content, and your up and running! It also integrates into QuickBooks for easy accounting.
Cons: Big Commerce is designed to handle small businesses. Larger companies will need to hire a programmer to create features like separate wholesale and retail shopping pages (no business wants their wholesale prices public!). They are often extremely slow in updating their themes and features. Getting a necessary feature through big commerce is next to impossible. For instance having a tax app that could handle sales tax in states like New York, once it was acknowledged as a problem took well over a year, and their clients had been non-compliant with tax codes for years.
– Sara Rudin, www.tidytotsdiapers.com
Pros: Metrics for everything! And they’re super easy to monitor.
Cons: Unable to attach Google Analytics effectively
– Stacey Hawkings, www.TimeSavorSolutions.com
Pros: Processing orders is easy and Big Commerce actively works on improving the back-end interface, including allowing customization of the HTML code so we can have a unique look without the extra expense of hiring a programmer.
Cons: The templates are great, but sometimes we need to deviate more than allowed and it’s really tough to be restricted. We have the same issue with the Big Commerce packing slip, which is mostly good, but unfortunately cannot be entirely customized to meet our fulfillment team’s needs.
– Sandra Harris, www.EcoLunchboxes.com
Pros: Easy to edit and configure
Cons: Inflexible shipping options
– Tobi Kosanke, www.crazykfarm.mybigcommerce.com
Pros: What I love about Big Commerce is their easy to use interface. I can change anything on my e-commerce site with their easy to use style editor. I don’t need any knowledge of Java or HTML to get the desired design that I want on the website.
Cons: What I don’t like about Big Commerce is their shipping design. It’s very complicated to use and it does not give me enough options to choose what kind of shipping I want.
– Lisa Chu, www.blacknbianco.com
Pros: Big Commerce’s technical support and SEO team are fantastic and their platform is very easy to use. That is really 2 things but I feel they go hand in hand. Their team is always extremely
knowledgeable, helpful and pleasant to work with. When I hang up the phone with them, I am always able to cross things off my to-do list.
Cons: Any major changes to the template require an outside web developer.
– Colleen Corcoran, www.TheHandkerchiefShop.com
Pros: User-friendly; easy access, reporting, printing. If you need help they answer right away via email or live chat. NO CONTRACTS, NO FEES TO SETUP.
Cons: Nothing at the moment
– Alex Camacho, www.regogear.com
Pros: Looks professional, easy to use, comes with SSL built in, cheaper than other options
Cons: Hard to edit anything other than products, so I can’t change the overall look of my store with pics, text boxes, specials, etc. Also doesn’t have a good related products/cross-sell/up-sell option
– Adam Fried, www.Adamsurns.com
Pros: It has superior modern functionality.
Cons: I think they need to revamp their theme selection a bit.
– Kenny Kane, www.stupidcancer.org
Pros: It’s extremely easy to use and add new products. When you have a large inventory and adding new products daily that is VERY important for an e-commerce store.
Cons: One thing that I find frustrating is the response time to custom needed fixes to the web template take too long. I have needed the coupon code box moved for quite a long time as its not area that is easily noticed by customers.
– Nicole Spica, www.instantestore.com
Pros: I love the value BigCommerce provides compared to building a site from scratch. Starting with BigCommerce can save a startup thousands of dollars with the amount of both front- and back-end features it provides.
Cons: Because businesses are so diverse and BigCommerce can capture everything every business needs, it’s at times impossible to fully customize your store exactly the way you want.
– Sean Miller, www.tieyoursocks.com