Pros: I like that it’s intuitive to operate from the backend as well as for the customer.

Cons: I don’t like the limited export log features.
– Justin Oliver, www.freebord.com
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Pros: Big Commerce has many good features and plug-in apps for small and home business. Seamless integration with many major credit and shipping providers. It’s very easy for the layperson to set up and go! Pick your theme, shipper, and payment provider, then plug in some images and content, and your up and running! It also integrates into QuickBooks for easy accounting.

Cons: Big Commerce is designed to handle small businesses. Larger companies will need to hire a programmer to create features like separate wholesale and retail shopping pages (no business wants their wholesale prices public!). They are often extremely slow in updating their themes and features. Getting a necessary feature through big commerce is next to impossible. For instance having a tax app that could handle sales tax in states like New York, once it was acknowledged as a problem took well over a year, and their clients had been non-compliant with tax codes for years.
– Sara Rudin, www.tidytotsdiapers.com
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Pros: Metrics for everything! And they’re super easy to monitor.

Cons: Unable to attach Google Analytics effectively
– Stacey Hawkings, www.TimeSavorSolutions.com
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Pros: Processing orders is easy and Big Commerce actively works on improving the back-end interface, including allowing customization of the HTML code so we can have a unique look without the extra expense of hiring a programmer.

Cons: The templates are great, but sometimes we need to deviate more than allowed and it’s really tough to be restricted. We have the same issue with the Big Commerce packing slip, which is mostly good, but unfortunately cannot be entirely customized to meet our fulfillment team’s needs.
– Sandra Harris, www.EcoLunchboxes.com
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Pros: Easy to edit and configure

Cons: Inflexible shipping options
– Tobi Kosanke, www.crazykfarm.mybigcommerce.com
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Pros: What I love about Big Commerce is their easy to use interface. I can change anything on my e-commerce site with their easy to use style editor. I don’t need any knowledge of Java or HTML to get the desired design that I want on the website.

Cons: What I don’t like about Big Commerce is their shipping design. It’s very complicated to use and it does not give me enough options to choose what kind of shipping I want.
– Lisa Chu, www.blacknbianco.com
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Pros: Big Commerce’s technical support and SEO team are fantastic and their platform is very easy to use. That is really 2 things but I feel they go hand in hand. Their team is always extremely
knowledgeable, helpful and pleasant to work with. When I hang up the phone with them, I am always able to cross things off my to-do list.

Cons: Any major changes to the template require an outside web developer.
– Colleen Corcoran, www.TheHandkerchiefShop.com
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Pros: User-friendly; easy access, reporting, printing. If you need help they answer right away via email or live chat. NO CONTRACTS, NO FEES TO SETUP.

Cons: Nothing at the moment
– Alex Camacho, www.regogear.com
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Pros: Looks professional, easy to use, comes with SSL built in, cheaper than other options

Cons: Hard to edit anything other than products, so I can’t change the overall look of my store with pics, text boxes, specials, etc. Also doesn’t have a good related products/cross-sell/up-sell option
– Adam Fried, www.Adamsurns.com
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Pros: It has superior modern functionality.

Cons: I think they need to revamp their theme selection a bit.
– Kenny Kane, www.stupidcancer.org
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Pros: It’s extremely easy to use and add new products. When you have a large inventory and adding new products daily that is VERY important for an e-commerce store.

Cons: One thing that I find frustrating is the response time to custom needed fixes to the web template take too long. I have needed the coupon code box moved for quite a long time as its not area that is easily noticed by customers.
– Nicole Spica, www.instantestore.com
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Pros: I love the value BigCommerce provides compared to building a site from scratch.  Starting with BigCommerce can save a startup thousands of dollars with the amount of both front- and back-end features it provides.

Cons: Because businesses are so diverse and BigCommerce can capture everything every business needs, it’s at times impossible to fully customize your store exactly the way you want.
– Sean Miller, www.tieyoursocks.com
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Pros: Easy setup and implementation into the site, full shop design customization (not limited to templates like other platforms), various shipping, tax, payment processing, and coupon options, help portal is very resourceful, drag and drop code that integrates nicely with Adobe Muse, well organized backend that is easy to manage customers and add new products.

Cons: Although the mobile app is nice for POS, it is missing the ability to give those customers a discount (the app development team said they are working on adding this)
– Kelly Stone, www.hoffman.com
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Pros: I love using Ecwid for its cross-platform and omnichannel capabilities. Ecwid provides a central dashboard to effortlessly manage activity across all different storefronts. No other provider offers this kind of ease-of-use and flexibility.

Cons: I wish Ecwid would offer more customization options for customers that are particular about the design of their website. However, Ecwid’s new API platform is a step in the right direction to offering increased customization solutions.
– Sarah Rayer, www.srayerassociates.com/

Pros: The thing I love the most about Magento Community is, because it has such a large market share (approximately 30%) and a huge community of users who share information online, anything you need, especially extensions, are readily available at a fraction of the cost than what it would cost to develop. It is extremely flexible because of the mass amount of extensions
and add-ons available, so anything you can imagine you would need for your eCommerce store has pretty much already been created, and all you need to do is just integrate it.

Cons: Prior to Magento Community, we were with Magento Go which was a hosted solution. The nice thing about being with Go was that they were responsible for making sure the cart was stable, for a fraction of the cost. However, now with the added flexibility that comes with Community ( what we really love about it ) comes with the downside that we are now responsible for
fixing any bugs or issues.
– Nima Noori, www.torontovaporizer.ca

Pros: User-friendly templates and eCommerce setup (no coding experience needed)

Cons: No archive or keyword navigation for a blog that’s part of your Shopify eCommerce site
– Irina Jordan, www.artisurn.com/
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Pros: Shopify is a hands-on Company that has a great support team. They assist you with the smallest issues that seem impossible to solve. They are respectful and have great tech-side manners. The shop is very user-friendly to sell your products, create coupons, add and delete items and all around updating.

Cons: The only problem I have is when I email Shopify with a problem, they take quite a bit of time to get back to you through the email process. It is much quicker when you phone them
directly!
– Joan Jacobsenm, www.runningwithwrinkles.com/ 
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Pros: The one thing that I did like most about Shopify when I first used it was the simplicity and cleanliness of its design. The back-end works well and it’s intuitive. The templates are beautiful from the start and only need a bit of personalization to get going.

Cons: The one thing that I definitely don’t like about Shopify are the fees involved with going through another payment processor than their own. 1% doesn’t seem like a lot when you’re starting out, but as your revenue ramps up it can be a big number. Remember that PayPal is considered an alternative payment method for them so if you accept it you’ll be paying a lot to accept through anything other than credit cards.
– Chris Scully, www.Vaped.ca
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Pros: The ability to add advanced functionality by simply adding additional apps like Abandoned Cart emails, Exit Pop Up windows, etc., for a fraction of the cost it would be to hire custom developers.

Cons: The lack of themes has resulted in many of the sites looking to similar to one another unless you customize it yourself.
– Jonathan Spektor, www.certatim.com
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Pros: I built my online store through Shopify and am beyond happy with this platform. I should mention that I own a web development company, therefore, my standards and expectations were very high. I used Shopify (as opposed to my own developers) because Shopify already had pre-built exactly what was I looking for in a site and an online store (and then some!). It was a better use of my time, and my staff’s time, to use what Shopify offers for a mere $29/mo. The online tools are very simple to use and understand.

Cons: There is a bit of a learning curve to the back-end, as to be expected.
– Ann Ballow, www.piapouch.com
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Pros: It is easy for a small business without an in-house IT team to run an online store. There are tons of apps that provide solutions across the board to help grow sales on a budget: email marketing, social, etc…

Cons: The downside? Our biggest issue is with the discount feature since there are some limitations to customization. There is no easy setup for a discount that can be only used one time per customer which seems like it would be fairly simple to set up! Instead, your only option is to set up a bulk set of discount codes where each user is sent a unique code. This makes it hard to market a discount off your first order with a generic coupon code.
– Sydney Waldron, www.dropps.com
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Pros: I love how easy it is for a beginner to be able to set-up and change things on their website. Extremely user-friendly.

Cons: I do not like that on the catalog pages you can not list sub-categories.
– Brad & Effie Stees, www.whynotenvyme.com
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Pros: Shopify has an amazing 3rd party app ecosystem. I’ve integrated about 15 separate apps into the Zest Tea website. The integrations tend to be incredibly smooth and customer service
is top notch from most of the app providers and Shopify. My favorite apps include YOTPO for customer reviews, Retention Grid for email marketing, and Olark for online chat support.

Cons: My biggest complaint with Shopify is that the check out process is not hosted on your own domain. It makes it far more difficult to track funnel conversions when the customer
leaves your site and then returns at the end. That being said, they have improved the functionality and provided additional transparency into the checkout process.
– James Fayal, www.GetZestTea.com
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Pros: My favorite thing is the excellent customer service. (You get people that really do speak English) Any question you have can be answered almost immediately.

Cons: Probably the options of free templates they have – you’ll have to be pretty creative with the templates they give you.
– Rachel Maxwell, Maxwell Biometrics
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Pros: The simplicity in setting up a site and the ease with which allows you to set up an online business cheaply and start taking orders, as well as the high level of customer service support.

Cons: Limitations around the shopping cart and personalization on some of the templates
– Elliott Rampley, www.rampleyandco.com
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Pros: The platform is very user-friendly, aesthetically appealing, and intuitive.

Cons: Shopify backend is not as editable as you’d think. CSS and HTML are languages you need to be well-versed in order to get your site where you want it to be.
– Megan Scott, www.criticalcycles.com
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Pros: Everything! I love the ease, the flexibility of design, all of the great apps that easily integrate. I sell on Amazon and my inventory is in Amazon warehouses: Shopify integrates seamlessly so I can keep track of inventory easily, and use Amazon to fulfill the orders. The Shopify dashboard of information, where buyers come from, payment schedules, etc., is nice and it is easy to track orders and communicate with clients. I am a big fan of Shopify!

Cons: Some of the design features on the blog pages could be a little better.
– Kathy Heshelow, www.sublimebeautyshop.com
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Pros: How easy it was to set up and get going. From beautiful templates, payment gateway, to security already available.

Cons: The inflexibility with the platform once you want to do something outside of standard online selling – such as subscription model servicing.
– Alice Pai, www.mypichi.com
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Pros: The customer service is impeccable and always available through multiple channels. Not only do they respond quickly and accurately, but they guide you to articles within their resource documents that expand upon the answer.

Cons: The checkout section is on the Shopify side so aligning it with the rest of the site as far as look, feel, or ability to chat with customers is limited.
– Scott Rundell, www.smoothwindkites.com
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Pros: The platform is customizable and easy to update, even for someone who has a minimal code background.

Cons: Cross-selling with products you may also like on an item page isn’t customizable, it’s not currently possible to specify certain products to appear at the bottom of a specific item page.
– Mandy Nagel, www.ithoughtofyou.com
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Pros: Accept various methods of payment (VISA, MC, PayPal, etc.)

Cons: Reliance on apps (or custom code) for customization to templates – example banners, pop-ups, etc.
– Stephanie Oatway, www.carrynine.com
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Pros: The ability to change templates instantaneously. Other shopping platforms allow similar features but because of the way Shopify structures their data, it is a lot more seamless to switch out the look of your site to see if it impacts metrics like retention and conversion. For example, I used the Lookbook theme and saw time spent on site almost triple while conversions dropped. So I switched back to the Launchpad theme which is a lot simpler.

Cons: The checkout flow. It’s not very appealing to the customer – standard vanilla forms that don’t really inspire me to give you my information, especially on mobile. Shopify could really innovate this flow given all the one-tap solutions that have been launched for mobile like Apple Pay, PayPal One Touch, etc.
– Madhavi Jagdish, SimpleBra
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Pros: The ease of use. Our designer was able to focus on the design of our site rather than worrying about shopping cart integration.

Cons: If you use a 3rd party merchant account like authorize.net or PayPal checkout they charge a 2% transaction fee as a penalty for not using their own card processing system through stripe.
– Mason Curry, www.indianadesigns.com
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Pros: Really fast set up. You can have your shop website up and running in a day.

Cons: Expensive add-ons. For instance, there are extra features I would like to use like billing a subscription each month. It costs an upwards of $80 per month to add that functionality. Want your products to go to a bunch of shopping feeds, that’s an extra $50 per month.
– Cristin Frank, www.pamperedteacher.com/
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Pros: Easy to set up. Integrations Easy to add Google Analytics. It is relatively inexpensive and takes very little time to set up.

Cons: Not good for SEO unless you customize and have to find someone to do if you don’t know how. I could never get my rich pins to work and their tech support said and they should work now but they didn’t. 🙁 I never got them to work and no one followed up to help me. I wanted to test out Kissmetrics and I couldn’t figure out if I could use in Shopify not sure if things like that will work or if there is a workaround to get them to work. Shopify never bothered to respond to this question.
– Margo Schlossberg, www.warriorprincessclothing.com
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Pros: It’s fairly easy to use. And live chat is available 24/7 for questions.

Cons: Wish more SEO assistance was available at no or low cost.
– Kristie Glenn, www.bluelabelsboutique.com
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Pros: One thing I loved about Shopify is their simplicity in creating a professional e-commerce’s site. Within minutes I can have a professional website up and running offering products for sale.

Cons: One thing I dislike about Shopify is their attempt to make you pay for every single app. If I want an app that helps me list variations of the same product I have to purchase that app. I would rather pay a higher monthly premium to get every service I need to run an e-commerce site successfully.
– Lisa Chu, www.blacknbianco.com
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Pros: What I like best are the well-designed templates, ease of use, and integration with shipping and inventory systems. When we get an order, the order shows up in our shipping app (ShippingEasy) making the process totally seamless.

Cons: What I don’t like is that simple reports require a much more expensive subscription. I pay $29 a month plus a percentage of every sale, but I can’t view a simple sales report without upgrading. I also hope someday they integrate with Quickbooks.
– Kris Loew, www.poketti.com
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Pros: I was very pleased with how easy Shopify was to set up my store and the designs are modern, clean and most are responsive which other providers have a very limited range of responsive designs. The Shopify admin interface is also very simple and not intimidating at all.

Cons: I’ve been very disappointed with the way you have to install apps in order to perform basic functions like printing an order. Other providers have all the bells and whistles preloaded for a similar price.
– Joshua Harrell, www.hotheadstudios.com
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Pros: Love the back end system and how easy it is to make changes.

Cons: It would be nice to be able to get a little more data in the reporting section.
– Samantha Abrams, www.emmysorganics.com
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Pros: The low cost. It’s isn’t everything we’d like, but the cost is low so we can focus on building the brand.

Cons: Simplicity of use is at the cost of total developmental control. There are still limits to what Shopify can handle and the workarounds are difficult. I wish it was easier to customize the more complex options.
– Tanner Agar, www.thechefshelf.com
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Pros: I’ve tried a number of e-commerce platforms but none of them compare to Shopify’s user-friendly back end interface. For novice webpreneurs, it is relativity easy to add content and images. I also like that there are so many apps to assist in marketing your store.

Cons: It can be expensive to use and like most e-commerce platforms the credit card rates are high.
– Heather Boissonneault, www.mysomethingborrowed.ca
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Pros: The turnkey templates and integration of credit card payments.

Cons: You need to pay extra to have your own URL without shop if in it, as in my URL.
– Brynn Foster, Voyaging Foods
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Pros: The numerous apps that are available through the Shopify platform

Cons: How the checkout site is separate from your main storefront site! It is hard to tell which sources the sales came from when they split it this way using google analytics or mixpanel.
– DexterSandoval, www.sprayable.co
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Pros: Amazingly fast and clean looking

Cons: Very basic unless you pay higher rates.
– Adam Wright, www.thewrightsauce.com
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Pros: The best thing about Shopify is how simple they make everything. Building and updating your store, processing orders, and getting customer help couldn’t be any easier. You can start a successful store with almost no problems.

Cons: The thing I like least about Shopify is how they don’t have a product roadmap or tell us what they’re working on.
– AllenWalton, www.spyguysecurity.com
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Pros: I migrated my website onto Shopify so I had more control over factors influencing SEO. I really like the fact that when you update an existing page’s URL, Shopify automatically creates a 301 redirect from the old URL to the new one. Such built-in onsite optimization features are great, especially for anyone with limited SEO knowledge, since they help prevent you from unknowingly breaking the rules of Google’s complex algorithm.

Cons: I migrated my old site onto the Shopify platform and was disappointed to learn that, although I already had an SSL certificate and my old url was HTTPS, I was unable to use it since Shopify sites must be hosted on their own server.
– Howard Davies, www.ResumeWriterDirect.com
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Pros: Extremely straightforward and easy to use without any training – we set this site up in less than a day.

Cons: I was happy that blogging is part of the platform, but it is quite unevolved as far as blogs go.
– JessikaSobanski, www.RistRoller.com
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Pros: We love the concept of the themes within Shopify. The ability to create a diverse array of websites to suit specific businesses, genres and needs keeps everything straightforward for us as busy entrepreneurs running a business. We also like that not only is it easily customizable, but it also allows more advanced users to get specific.

Cons: The thing we like the least about Shopify is the integration aspect of the platform. These integrations with other inventory systems or accounting programs are confusing. Things
don’t run smoothly and the added cost of integrating multiple programs, such as StichLab and Quickbooks, adds up to a lot of money and even more hassle.
– Meghan Kraft, www.dpms.ca
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Pros: I love the design choices and user-friendly interface of Shopify!

Cons: Shopify, unlike BigCommerce, does not have as many free integration apps to help you with marketing and sales (you have to pay for most of them)
– Wes Cherisien, www.simplygeneris.com
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Pros: The Dashboard. It provides our team with a quick glance of what’s working and what’s not. We can see traffic sources and top referral sites, plus understand the success of our conversion funnel – from visit –> add to cart –> checkout –> purchase. We use this information on a daily basis to optimize our site.

Cons: Flexibility in the checkout process. Shopify limits us to a fairly standard form for our customers to fill out, and it’d be nice to be able to adjust this. For instance, filling out shipping and payment information is a two-step process and simplifying this to one page might help people get through checkout faster and thereby increase our sales.
– Matthew, www.kaptureaudio.com
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Pros: What I like most about Shopify is the ease of use of the platform for managing products and orders, plus the great customizable templates. It’s quick to get set up and to learn how to manage your store.

Cons: There isn’t much not to like, but to choose something, it would be Shopify Payments, their payment processing system. We tried it when it was first introduced, but it didn’t work well and some customers weren’t able to complete orders. So we switched back to our original one. Not a big deal as there are various options available that sync well.
– Chelsea Jones, www.cielbleufootwear.com
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Pros: I like most the range and ecosystem of apps the Shopify supports.

Cons: What I like least is that the checkout process is pretty rigid and non-customizable, especially when compared to the level of customization that’s available with the rest of the platform.
– JayRishel, www.helixiabra.com
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Pros: We’re new to Shopify, but so far the platform has proven to be excellent. The themes are clean and relatively easy to customize. It’s also great that the platform allows us to plug-in our Google Analytics account and view our stats right on the Shopify dashboard. Overall, Shopify is a time-saving platform that gives us the opportunity to offer our customers a well-functioning, secure, e-commerce store to visit.

Cons: The monthly fees can really begin to add up if you want to utilize some of the useful apps Shopify offers.
– Mojan Bagha, www.mainstreetorientalrugs.com
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Pros: As a new seller to e-commerce, Shopify provided us with the opportunity to launch a great site to sell our product for very little startup costs. It is completely hosted so we did not have to concern ourselves with building a shopping cart, payment processing, customer accounts, or overall site structure. With the free themes and apps, we were able to integrate additional features, like pop-up boxes and product review widgets, that allow us to grow the customer base for the unique product.

Cons: Compared to other e-commerce platforms, Shopify is lacking when it comes to technical support for merchants. After launching our site, we had a major issue rerouting a subdomain to direct our advertised landing page to our product page. This occurred the week of Black Friday and our Google Adwords account was shut down because of this issue, a very costly glitch since we could not run ads during this time. We chatted with Shopify support and followed-up multiple times during the process, only to receive an apology email weeks after the incident. To their credit, Shopify reimbursed us the small cost of the domain name registration for the year, but compared to Amazon Seller Support, the lack of urgency with their response was subpar and disappointing.
– JoshStricker, www.genbamboo.com
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Pros: What we like the most about Volusion is really three different things. First, we love that it is a complete system that includes a strong store front-end with product catalog management, content management system, and e-commerce shopping cart. Second, we love that it has a powerful and complete back-end solution for order management, order processing, and
inventory control. And third, we love that Volusion has attracted a very large, very talented set of 3rd party designers, developers, and application plug-in partners that have allowed us to evolve the website as we have grown.

Cons: What we like the least about Volusion are two things. First, it is weak in terms of built-in best practices SEO controls. The architecture of the platform doesn’t comply with and follow best practice recommendations from Google’s Webmaster Guidelines, and seems to lag the marketplace in terms of providing a page layout that is up to date for current SEO methods. The
second thing is that the platform is structured around a fee system based on bandwidth use. Bandwidth over time has become less and less expensive, but Volusion hasn’t really brought their costs down in a linear fashion with this trend.
– Edward Hechter, www.pickleballcentral.com

Pros: The plugins for Google are excellent. We chose WordPress because of how well the site structure gets us ranked on Google. In particular, the market we are in, which can be saturated, we need the ability to rank in Google quickly with new products, and also allow us to separate ourselves from competitors. Google sitemap plugins, Yoast tools for SEO writing, and also how Woocommerce URL hierarchy is set up, are great things about this platform. The community around the software is good. There is so much out there to help if you have an issue with something. The designs and visuals. WordPress/WooCommerce does a good job as a visual presentation and ease of editing.

Cons: The admin area can be slow. It’s an ongoing issue that they have not addressed. Once you have other employees working within the system managing it, the admin can be very sluggish.
– The media manager for handling images is TERRIBLE! We’ve had to create our own order fulfillment notices, because WooCommerce only seems to care about the sale, then after a sale, it struggles with sending notices of order updates. Adding too many plugins can cause a learning curve when it comes to aligning it with your theme.
– TomLiravongsa, www.inkdropmedia.com
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Pros: I love that both WordPress and WooCommerce are free. As a small business, I’d much rather invest time learning a platform than spend money to have someone do it for me. I also love the extensive themes and custom options that I can use to give my e-commerce website a really professional design and add features like a loyalty program and affiliate network that set me apart from other websites.

Cons: WordPress and WooCommerce can be a big learning curve at first, and if you add on a lot of features as we have at Lillian Eve, the cost of all of the plugins can get pretty high. The biggest downside is that many of these licenses have to be renewed every year, so you pay for continued use and support from the software developers. You are also in charge of keeping everything up to date and working when new software updates come out. It can be a lot of maintenance in order to have all of the custom features you want.
– Tiffany Barry, www.lillianeve.com
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Pros: I absolutely love how extendable WooCommerce is and how many add-ons are available both from WooThemes and 3rd party sites. The best part is that I can have a self-hosted site and enhance the site in any way I want (most importantly page speed).

Cons: I don’t really dislike this about WooCommerce, but it is less of a plug-and-play solution.
– Brandon Howard, www.toneremporium.com
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Pros: We’ve been with Yahoo eCommerce platform since 1999 and have never been limited by bandwidth or system outages.

Cons: Functionality – Yahoo tends to lag behind when it comes to rolling out new features such as responsive design. This requires keeping programmers on staff or outsourcing enhancements to a third party.
– Bob Shirilla, www.keepsakes-etc.com

Pros: What I like best about Zencart, is that I have complete control over the domain and website. I can modify the PHP directly to change the appearance or functionality of the site. I also have a wide variety of free plugins to choose from which provide anything from image handlers to WYSIWYG page layout editors. I get millions of dollars worth of free website development from Zencart and it base of developers.

Cons: What I like least about Zencart is the upgrade process. It is not one click and there is only one person responsible for making sure the site is up to date and secure, ME. With other hosted eCommerce platforms, this is taken care of and the site security is always kept up to date, albeit in exchange for a monthly fee or percentage of sales. While appealing, I have stuck with the lower cost, higher flexibility option of an open source free platform.
– MikeRags, Rural Power Systems